Thank you for choosing to stay with us at Melba House.
By booking a room Melba House, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with Melba House and represents a legally binding contract between you and Melba House.
If you have made your booking via a third party website, such as Booking.com, your contract of booking is with us and not them, and therefore our detailed Terms & Conditions published on our own website (www.melbahousetorquay.co.uk) will take precedent and you are bound by these automatically.
The offer of any room is subject to the room being available on receipt of reservation.
Standard reservations: A deposit of one night’s cost of the room rate will be required to confirm your booking.
Any bookings made within 5 days of arrival a 50% deposit will be required.
If a booking is cancelled over 5 days before the arrival date, the deposit will be returned.
Regretfully, bookings cancelled within 5 days of arrival will be subject to loss of prepaid deposit.
Non-refundable reservations: Full payment will be required to confirm your booking, regretfully any cancellations after the date of reservation will be subject to the loss of the full cost.
LOST KEYS, if you should not return or lose your key, we will charge you 25.00. GBP to replace the master lock/ commercial key.
The proprietor cannot be held responsible for cash or valuables lost.
Any vehicles left in our car park are at owners’ risk. No responsibility for theft or damage is accepted by the establishment.
We have parking for 4 cars in our free car park, subject to availability. It is based on a 1st come basis. Free parking is also available on the street alongside the property again subject to availability. A paid car park is also available within 300 meters of the property.
Consumption of food
Take-away/ delivery food is not permitted in the bedrooms.
Melba House is up-to-date with its fire precautions and has been granted a fire certificate. Guests will find information on fire safety procedures in the rooms.
ARRIVALS AND DEPARTURES
Guest rooms are usually available from 3pm local time on the day of arrival. We will wait for guests to arrive up until 20h00 if a late check-in has been requested.
Check-out is by 10h30am local time. There may be occasions, at times of high demand, when our guests can check in, but the bedroom is still being prepared.
We ask guests to please be respectful of others staying in the bed and breakfast. The behavior of guests should not be excessive or rowdy and must not cause embarrassment to fellow guests. Those who cause disruption or damage may incur a compensation penalty and/or asked to leave the premises as a result of their actions, or a member of the party. This includes damage to the building, fixtures and fittings. No refunds will be given should you be asked to leave and you have not completed your full stay.
Only paying guests are allowed in the property.
Groups, STAG & HEN: We do not accept Hens and Stag parties/groups
We are an adult-only establishment. No persons under the age of 18 will be accepted, including babies. We are unfortunately not equipped to accommodate them in Melba House.
Smoking is strictly forbidden in all guest bedrooms. A penalty of £250 will be charged in the case of smoking. Smokers are asked to use the outdoor smoking areas provided.
Our property continually strives to improve levels of comfort and the quality of services in all areas. Any impact of refurbishment works will be minimised during your stay. Guests will be notified of any extensive works taking place during their stay prior to arrival. After check-in, we will no longer be liable to give guests refunds in respect of the same.
We do not accept any animals and will have to turn any person away if they should arrive with any animal for the duration of the reservation. We will also not refund any paid monies if this should happen .
We have our cat on the premises (Maisey Grey) and therefore should you have any allergy to cats we cannot be held liable for any allergy flair ups. Our cat is not permitted to be in the guest rooms and is kept in our private area . Cat hair can float around and we may even have some on our clothing. If you have an allergy please reconsider making a reservation.
Melba House cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances that amount to “force majeure”. These circumstances include any event which we could not, even with all due care, foresee or avoid, including the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
In the unfortunate instance that a booking needs to be cancelled, the following policy applies: Standard reservations:
- If a booking is cancelled over 5 days before the arrival date, the deposit will be returned.
- Regretfully, bookings cancelled within 5 days of arrival will be subject to loss of prepaid deposit.
- Regretfully any cancellations after the date of reservation will be subject to the loss of the full cost.
The building is equipped with 24 hour recording CCTV for the safety and security of guests and the premises.
COMMENTS & COMPLAINTS
As a valued guest, we wish to ensure you enjoy your stay with us. To help us continue to maintain the high standards we strive to achieve, please complete a feedback form at the end of your stay. These forms are monitored daily and help us to ensure appropriate action is taken to reward any positive feedback and resolve any negative comments. However, if there is anything that you are unhappy about please inform us, so that it may be dealt with as early as possible. Guests are asked in the first instance to alert the owners at the time of their stay so that an attempt can be made to resolve it immediately in the interests of all parties. These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel for which you make your booking is situated.